Delivery Workers Pay the Price for AI Slop at UberEATS

UberEATS reckless use of ai is leading to a toxic environment for delivery workers in the Netherlands. This post shares some real-world grievances with examples.

cover image by luisdmp94
The ai can know when restaurants are closed, so it can use this to sabotage delivery workers who cant afford to cancel an order, by sending them to the closed restaurant(riders have to cancel when a restaurant is closed). If you think this wouldnt happen, think again.
Alexis: “we delivery drivers have to pay for ubers mistakes”.
Elevators cause trouble when doing a work as a delivery worker because network connections are lost. 1 mistake like doing anything inside the ubereats app, and it costs the worker a hard-earned bonus and a lower group assignment (less shifts to plan) on top of that.
The ai system creates an environment where mistakes and accidents can happen easily. To address these problems workers need to go through complicated ticket systems, that were designed for software issues and not real-world real problems. The suppert system is designed to drain workers efforts so they dont even try. Most riders dont ever try to address issues by reqcing out to another ai bot.
A rider points out correctly that it is illegal (and outright reckless) to use these kinds of systems to manage work and points to AVG law.