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Tag: manipulation

  • AI Terror at Uber

    AI Terror at Uber

    Since the Uber Eats OpenAi partnership:

    1. bonus denials by ai agents started
    2. hallucinated ai communication
    3. unreachable support for customers + riders + restaurants
    4. random automated ai responses
    5. unpaid salaries
    6. unexplained ai firing people
    7. having to use the national legal system to get proper fair treatment
    8. even bigger uber eats bureaucracy through ai (its impossible to reason with ai agents, they are much smarter and know more: information assymetry)
    9. randomness in everything
    10. false accusations of account sharing
    11. instead of solving real problems: just feed everything you to the ai: making everything worse exponentially
    12. real time id check mayhem
    13. longer waiting times for customers
    14. longer waiting times for restaurants (waiting for a rider)
    15. less available riders
    16. less tips
    17. more complaints about riders by customers
    18. even worse driver app (e.g. battery life)
    19. we get paid less
    20. we do less orders per hrs
    21. we drive more kilometers (but less orders because more waiting and more forced routing)
    22. auto accept (riders cant solve problems, cant work effectively or efficiently)
    23. extreme bureaucracy (everything has to be permited by an ai system).

    We are fighting against Uber EATS to do our jobs but the app and the uber platform make it impossible. It actively works to make our jobs harder to do.

    Since the introduction of openai agents at uber the platform feels like it is sabotaging us riders, restaurants and especially customers.

    Uber Bureaucracy.
    Uber Customers complaining about
    Uber Plus Subscription to get a faster delivery: the platform doesn’t prioritize paying customers.
    The ai system hallucinates routes and riders are forced to take them with auto accept (you cant pick efficient routes anymore since introduction of ai). Customers and restautants blame the riders who get low ratings. The low ratings are used to kick off riders off of the platform. The ai learns that this is a good thing: it never receives feedback from riders: the most important feedback the ai could use to improve.
  • Uber AI Bureaucracy

    Uber AI Bureaucracy

    uber is using ai to manipulate and deny bonus payments and hide behind thick layers of ai bureaucracy to discourage any correction of payments.

    Workers report that their work is not counted correctly. This always happens when bonus threasholds are involved: the ai is denying bonus payments to execute the prompts it’s being fed.

    sometimes the ai just makes things up to deny payment and then we have to go through uber bureaucracy for our salaries.

    However the ai is so good at hiding and obfuscating trails that it is hard to get our salaries paid, even if we know where we need to be. One of the first changes was to make stats invisible to drivers and turning off screenshots!) The advanced ai models are smarter and know more.

    References

    https://www.theguardian.com/technology/2025/nov/19/uber-lawsuit-ai-driven-pay-systems