Tag: netherlands

Wage Theft on a massive Scale

Uber is letting its ai agents steal wages from its workers.

The ai agents at uber are calculating hours wrong, which leads to wage theft. The rider worked 2.9 hours but the recap says 1.9 hours online, which is a lie by the ai. Thick layers of non transparent bureaucracy means workers who try spend months tracing the mispayment. Support Tickets are purposefully unmarked with numbers so each time the risk of losing track is big.

AI Terror at Uber

Since the introduction of Ai agents and advanced reasoning models at Uber, things have gone downhill for meal order customers, workers and restaurants.

Since the Uber Eats OpenAi partnership:

  1. bonus denials by ai agents started
  2. hallucinated ai communication
  3. unreachable support for customers + riders + restaurants
  4. random automated ai responses
  5. unpaid salaries
  6. unexplained ai firing people
  7. having to use the national legal system to get proper fair treatment
  8. even bigger uber eats bureaucracy through ai (its impossible to reason with ai agents, they are much smarter and know more: information assymetry)
  9. randomness in everything
  10. false accusations of account sharing
  11. instead of solving real problems: just feed everything you to the ai: making everything worse exponentially
  12. real time id check mayhem
  13. longer waiting times for customers
  14. longer waiting times for restaurants (waiting for a rider)
  15. less available riders
  16. less tips
  17. more complaints about riders by customers
  18. even worse driver app (e.g. battery life)
  19. we get paid less
  20. we do less orders per hrs
  21. we drive more kilometers (but less orders because more waiting and more forced routing)
  22. auto accept (riders cant solve problems, cant work effectively or efficiently)
  23. extreme bureaucracy (everything has to be permited by an ai system).

We are fighting against Uber EATS to do our jobs but the app and the uber platform make it impossible. It actively works to make our jobs harder to do.

Since the introduction of openai agents at uber the platform feels like it is sabotaging us riders, restaurants and especially customers.

Uber Bureaucracy.
Uber Customers complaining about
Uber Plus Subscription to get a faster delivery: the platform doesn’t prioritize paying customers.
The ai system hallucinates routes and riders are forced to take them with auto accept (you cant pick efficient routes anymore since introduction of ai). Customers and restautants blame the riders who get low ratings. The low ratings are used to kick off riders off of the platform. The ai learns that this is a good thing: it never receives feedback from riders: the most important feedback the ai could use to improve.