More Ai, Less Productive

After the introduction of ai to the uber platform for meal delivery worker pay declined significantly. Uber is a prime example of what damage powerful technologies like ai can do in the hands of the wrong company.

Paying less through ai manipulation

Ai can be used to optimize inventives and empower workers to earn more while being more productive. However, that’s not where the openai + uber partnership is heading.

Since the introduction of ai at uber in Netherlands and elsewhere workers report less pay, manipulation by ai prompts, deceptive support, blackbox payslips: and ultimately getting paid far less than before the introduction of ai.

At the same time, customers report lower service levels and also have a hard time reaching support.

But uber itself hides behind bureaucracy and being hard to reach or even impossible to reach. Let the Dutch legal system deal with it: not the company. Blame it all on riders, customers, restaurants, laws and regulations, workers rights, workers protections: its never the fault of ai or uber: its always someone else to blame.

Black Box Payslips at UberEATS

Sucessful ai systems provide transparant and realtime feedback to all stakeholders of the system: delivery workers, office personnel, restaurants and customers. The ai implementation at UberEATS does the opposite: hide all information and increase what the ai knows and what the rest know.

Since the introduction of agentic ai systems at UberEATS in Netherlands in the summer of 2025 it has become unclear how delivery workers get paid.

Income is hidden from workers. We dont know why we are paid for what work. Bonuses dont make sense and are agressively denied when we near target completion.

Income statement dont specify distance, quest and other types of bonuses. There is no way to check pur work against what we ver paid.

The point of incentives is to pay workers more for more work. Right now, the incentives are not working at all, because we have no way to check what we are doing. Realtime app feedback and income specifications and even order progress is turned off since the ai test pilot.

Payslip. Getting paid: but for what exactly?! Do the bonus incentives even count at all? Is the ai hallucinating payments?