Category: General

Black Box Payslips at UberEATS

Sucessful ai systems provide transparant and realtime feedback to all stakeholders of the system: delivery workers, office personnel, restaurants and customers. The ai implementation at UberEATS does the opposite: hide all information and increase what the ai knows and what the rest know.

Since the introduction of agentic ai systems at UberEATS in Netherlands in the summer of 2025 it has become unclear how delivery workers get paid.

Income is hidden from workers. We dont know why we are paid for what work. Bonuses dont make sense and are agressively denied when we near target completion.

Income statement dont specify distance, quest and other types of bonuses. There is no way to check pur work against what we ver paid.

The point of incentives is to pay workers more for more work. Right now, the incentives are not working at all, because we have no way to check what we are doing. Realtime app feedback and income specifications and even order progress is turned off since the ai test pilot.

Payslip. Getting paid: but for what exactly?! Do the bonus incentives even count at all? Is the ai hallucinating payments?

Lawfull Prompting

Companies like Uber Eats do not have the intention to manage lawful operation. Right now (2025-2026) the company is aggresively trying to prove that ai can replace office and worker personnel in the Netherlands and other places.

When UberEATS started a partnership with OpenAI in the summer of 2025, the first thing that became apparant to delivery workers is that Uber had zero intention to use the new capabilities to improve the work and make delivery a good experience for customers, restaurants and the cities they are allowed to operate in.

The availability of powerful ai capabilities to Uber HQ personnel has resulted in a new form of personalized worker exploitation.

One of the ways to combat this inhumane form of worker rights abuse is that politicial leaders can legally bind companies to inject legal documents into the prompts that uber teams have recklessly started to use.

The age of simple algorithms is over. Companies havw started using ai prompts to manage work. There are no managers: its all ai agents.

However legal oversight is straightforward and easy. Simply make it legally required to inject all prompts with legal documents, especially for incompetent companies like UberEATS and all companies that use the new tech that interfaces with workers.