If there is one thing that characterizes Uber as a company: it’s blaming. It’s never Uber’s fault, and it’s always the fault of customers, riders, restaurants, governments, unions and the justice system.
There is a new scapegoat they can add to their list and it’s ai.
Uber used ai in 2025 in the most reckless and toxic way possible. It disregarded the business consequences even for its own business. It harmed customers, riders and restaurants, while agressively pushing ai slop onto its platform. Riders were fired for no reason en masse, customers received cold meals more than ever, restaurants couldn’t find enough riders and customers couldn’t order sometimes. There are much more promblems too.
Because Uber doesn’t understand how to use ai technology, its ai systems are learning the wrong lessons. If you allow an ai to blame riders, customers and restaurants: the ai will never learn and improve.
Ai has exposed Uber for the company that it really is: a paper tiger. It doesn’t understand logistics, delivery or business in general. It’s all theory and zero real world practice.
When we finally get drones, Uber will not be the company that will lead the way.
Uber’s Business is Scapegoating
Maybe Uber does know how to use ai. Ai is even better for blaming incompetence than riders, customers and restaurants have been.